Refund policy
THE SLEEP MARKET — RETURN & REFUND POLICY
Our Philosophy
At The Sleep Market, we believe in quality sleep wellness products. If you're not completely satisfied with your purchase, we want to help make it right. This policy outlines your options for returns, exchanges, and refunds.
RETURN WINDOW
Standard Return Period
- Returns accepted within 7 days of delivery
- The 7-day window starts the day your package is delivered (not the day you ordered)
- After 7 days, returns are not accepted
How to Request a Return
- Email us at shopthesleepmarket@gmail.com with your order number
- Include a brief reason for the return
- We'll respond within 24-28 business hours
- Follow the instructions provided and ship within the timeframe specified
WHAT CAN BE RETURNED
Returnable Items
The following items can be returned within 7 days if:
- Product is unused and in original condition
- All original packaging, tags, and materials are included
- Product was received in acceptable condition (no carrier damage)
- Return reason is eligible (see sections below)
Non-Returnable Items (Final Sale)
The following items cannot be returned under any circumstances:
- Mattresses, pillows, and pillow covers (hygiene reasons)
- Sleep wellness supplements and health products (consumables)
- Pajamas and sleepwear (hygiene reasons)
- Slippers (hygiene reasons)
- Items explicitly marked "final sale"
- Custom or personalized items
- Clearance items (typically marked as final sale)
- Items returned outside the 7-day window
REASONS FOR RETURNS & REFUNDS
Accepted Return Reasons
1. Item Arrived Damaged
- Visible damage affecting function or appearance
- Missing parts or components
- Damage from carrier (shipping damage)
2. Item Arrived Defective
- Product doesn't work as intended
- Manufacturing defect (loose seams, broken zipper, failed stitching)
- Color significantly different from product photos
- Size significantly different from stated dimensions
3. Wrong Item Shipped
- You received a different product than ordered
- Wrong size or color
- Supplier error (item doesn't match your order)
CONDITION REQUIREMENTS FOR RETURNS
Bedding & Textile Items
Items must be:
- ✓ Unwashed and unused
- ✓ All original tags attached
- ✓ Original packaging intact
- ✓ No stains, odors, or signs of use
- ✗ Not washed (laundering = used)
- ✗ Not applied to a bed
- ✗ Not worn or tried on
Why we require this: Used bedding cannot be resold for hygiene and health reasons.
Throw Blankets & Decorative Items
Items must be:
- ✓ Unused with all tags attached
- ✓ Original packaging intact
- ✓ No odors or stains
- ✗ Not washed
- ✗ Not used for decoration or function
HOW TO RETURN AN ITEM
Step 1: Request a Return (Within 7 Days of Delivery)
Email shopthesleepmarket@gmail.com with:
- Your order number
- Product name and size/color
- Reason for return
- Brief description of condition
- Optional: photos of the item
Step 2: Receive Return Instructions
We'll respond within 24-48 business hours with:
- Whether your return is approved or denied
- Return shipping instructions
- A prepaid return label (if applicable)
- Return address and any special packing instructions
Step 3: Pack & Ship Your Return
- Repack the item in original packaging if possible
- Include all tags, accessories, and materials
- Attach the return label we provided
- Ship via the carrier specified in our instructions
- Keep your tracking number for your records
Step 4: Return Received & Processed
- We receive and inspect your return
- If approved, we'll issue a refund
- Refunds are processed within 5-7 business days of receiving your return
- You'll receive an email confirmation
RETURN SHIPPING COSTS
Free Return Shipping
We provide free return labels for:
- Damaged items
- Defective items
- Wrong item shipped
- Supplier errors
You Pay for Return Shipping
You're responsible for return shipping costs if:
- Item doesn't meet expectations (personal preference)
- You changed your mind
- Item arrived in perfect condition and you simply don't want it
REFUND AMOUNTS & TIMING
Refund Timeline
- Processing: 5-7 business days after we receive your return
- Bank processing: 3-5 additional business days (depending on your bank)
- Total: Expect to see refund in your account within 10-12 business days
Refund Method
- Refunds are issued to your original payment method
- If paid by credit card: refund appears as a credit to your card
- If paid via PayPal: refund goes back to your PayPal account
- You cannot request refund in a different method
EXCHANGES INSTEAD OF RETURNS
Exchanges for Wrong Size/Color
If we shipped you the wrong size or color:
- Process: Email us with your order number, desired size/color, and shipping address
Exchanges for Personal Preference
If you want a different item (not due to our error):
- Cost: You pay return shipping AND new item shipping
- Timeline: Return current item, then place new order
- Easier option: Simply purchase the new item and return the original separately
SPECIAL SITUATIONS
Damaged Items Upon Delivery
If item arrived damaged:
- Document the damage with photos
- Email us within 48 hours with photos and order number
- Keep the damaged item and packaging
- We'll file a carrier claim and arrange replacement or refund
Missing Parts or Components
If your order is missing pieces:
- Email us with your order number and list of missing items
- Include photos if possible
- We'll contact the supplier for replacement parts
Defective Products
If product stops working or has manufacturing defects:
- Document the defect with photos/videos
- Email us with order number and description
- We'll verify the defect
- If confirmed, we'll arrange replacement or refund
FINAL SALE & CLEARANCE ITEMS
Final Sale Items
Some items are marked "final sale" and cannot be returned under any circumstances, including:
- Items marked "final sale" at purchase
- Clearance or discounted items
- Limited-time promotional items
- As stated in the product description
Why: Final sale items are offered at significantly reduced prices with the understanding that they cannot be returned.
Exceptions to Final Sale
Final sale items CAN be returned if:
- Item arrived damaged
- Item arrived defective
- Wrong item was shipped
ISSUES WITH YOUR RETURN
Return Denied
If we deny your return, we'll explain why via email. Common reasons:
- Item is outside 7-day window
- Item shows signs of use or washing
- Item is listed as final sale or non-returnable
- Item was purchased more than 30 days ago
Appeal process: If you disagree with our decision, email us with additional details or photos.
Return Package Lost in Transit
If your return package is lost while shipping back to us:
- Contact us with your return tracking number
- We'll investigate with the carrier
- If unrecoverable, we'll issue a refund once confirmed lost
- Timeline: 2-3 weeks to resolve with carrier
Refund Delay
If you don't see refund within 12 business days:
- Check your email for our refund confirmation
- Check your bank account (refunds can take time to process)
- Contact your bank if refund doesn't appear
- Email us with your order number if you need verification
STORE CREDIT OPTION
Instead of a Refund
Rather than returning an item, you can request store credit equal to your purchase price. This is often easier than:
- Paying for return shipping
- Waiting for the return to process
- Receiving the refund
To request store credit:
- Email shopthesleepmarket@gmail.com and request store credit
- We'll process the credit within 24-48 hours
- Use your credit on any future purchase
OUR RETURN POLICY IS FAIR
We believe in standing behind our products. However, we also need to protect against abuse:
- We don't accept returns of used items for hygiene reasons
- We don't refund return shipping for changes of mind (to prevent abuse)
- We have a 7-day window
Our goal: Make you happy while remaining a sustainable business.
CONTACT INFORMATION
For Return Requests
Email: shopthesleepmarket@gmail.com
Response time: 24-48 business hours
For General Questions
Email: shopthesleepmarket@gmail.com
Response time: 24-48 business hours
What to Include
Always include:
- Your order number
- Product name and size/color
- Brief description of your issue
- Preferred outcome (refund, exchange, store credit)
INTERNATIONAL RETURNS
The Sleep Market does not currently ship internationally. We also do not accept returns from international addresses. If you purchased through a third-party retailer, contact them for their return policy.
POLICY CHANGES & UPDATES
The Sleep Market reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page, and the "last modified" date will be updated. Continued use of The Sleep Market after changes are posted means you accept the updated policy.
DISPUTES & CHARGEBACK CLAIMS
Filing a Dispute
If you have an unresolved issue with your order:
- Contact us first: Email shopthesleepmarket@gmail.com
- Provide details: Order number, issue description, desired outcome
- Give us time: We'll respond within 24-48 hours
- Work toward resolution: We'll do everything we can to help
Credit Card Disputes & Chargebacks
If you file a chargeback or dispute with your credit card company:
- We'll cooperate fully with the dispute process
- We'll provide documentation of our policies and communication
- Filing a chargeback is a last resort after all other options are exhausted
- We reserve the right to close your account if chargebacks are filed without attempting resolution first
Why we prefer direct communication: Chargebacks cost us significant fees. If we can resolve your issue directly, everyone wins.
YOUR SATISFACTION GUARANTEE
At The Sleep Market, we stand behind our products. If something isn't right—from damaged items to manufacturing defects—we'll make it right. Our goal is your complete satisfaction with both the product and your experience with us.
If you have any issues or concerns about this policy, please contact us. We're here to help.
Last Modified: July 15, 2026