Shipping policy

THE SLEEP MARKET — SHIPPING POLICY

 

ALL PRODUCTS ARE SHIPPED FROM THE UNITED STATES

 

At The Sleep Market, we partner with trusted suppliers through Shopify Collective to bring you premium sleep wellness products. Because our products are fulfilled by these specialized suppliers, shipping times and carriers vary by item. We're committed to getting your order to you as quickly and safely as possible.

 

SHIPPING TIMEFRAMES

Processing Time

  • Orders are processed within 3-5 business days (Monday-Friday, excluding holidays)
  • You'll receive a confirmation email once your order is processed
  • Processing time begins after payment is confirmed

Shipping Time (After Processing)

  • Standard Shipping: 5-12 business days after processing (most items)
  • Expedited Shipping: 3-8 business days after processing (select items only)
  • Oversized Items (furniture, bed frames): 7-14 business days after processing

Note: Shipping timeframes are estimates. Actual delivery may take longer depending on your location, weather conditions, and carrier workload. We cannot guarantee specific delivery dates.

Total Delivery Window

Most orders arrive within 5-12 business days from date of order (processing + shipping combined).

 

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Item weight and dimensions
  • Destination zip code
  • Selected shipping method (Standard or Expedited)
  • Carrier requirements for your specific product

 

RECEIVING YOUR ORDER

Upon Delivery

IMPORTANT: Inspect your package immediately upon delivery.

  1. Check the exterior: Look for obvious damage to the box
  2. Open and inspect the contents: Examine the product for damage or defects
  3. Photograph any damage: Take clear photos of the product and packaging
  4. Report issues within 48 hours: Contact us immediately if there's damage

 

SHIPPING RESTRICTIONS & LIMITATIONS

Areas We Ship To

We ship to all 50 U.S. states and Washington D.C. via Shopify Collective suppliers.

Areas We Don't Ship To

  • Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, or other U.S. territories
  • Military addresses (APO/FPO) — some suppliers accept these; contact us before ordering

Items with Shipping Restrictions

Some items may have carrier or supplier restrictions:

  • Certain hazardous materials (not typical for sleep products)
  • Oversized items to rural or difficult-to-access areas
  • Items unable to be shipped via standard freight

If your address is in a restricted area, we'll notify you at checkout.

TRACKING YOUR ORDER

How to Track

  1. You'll receive an order confirmation email with an order number
  2. Once the item ships, you'll receive a shipping notification email with a tracking number
  3. Use the tracking number on the carrier's website to monitor delivery progress
  4. Typical carriers: UPS, FedEx, USPS, XPO, or other freight carriers

Tracking Availability

  • Tracking updates typically appear 24-48 hours after shipment
  • Freight shipments may have less frequent updates
  • Contact us if you don't receive a tracking number within 5 business days of order

DELAYS & EXCEPTIONS

Causes Beyond Our Control

We are not responsible for delays caused by:

  • Weather events (storms, snow, hurricanes)
  • Carrier delays (UPS, FedEx, USPS, freight carriers)
  • Natural disasters or unforeseen circumstances
  • Holidays (carriers don't deliver on holidays; these don't count toward shipping time)
  • Address issues (undeliverable addresses, recipient not home)

If Your Order Is Delayed

  1. Check your tracking number for current status
  2. Contact the carrier directly using your tracking number
  3. Email us if tracking shows no updates for 7+ days
  4. We'll work with the supplier to investigate and provide updates

Our Responsibility

If a package is lost or significantly delayed (14+ days beyond estimate):

  • We'll file a carrier claim
  • We'll work with the supplier to resolve the issue
  • You may be eligible for a replacement or refund (see Return & Refund Policy)

SHIPPING DURING HOLIDAYS & PEAK SEASONS

Holiday Shipping Cutoff

During peak holiday periods (November-December), orders may take longer to process and ship. We recommend ordering early to ensure delivery before major holidays.

Holiday Delivery Guarantees

We cannot guarantee delivery before specific holidays due to carrier volume and supplier capacity. Order early if you need your items for a specific date.

Seasonal Delays

  • November-December: Extended processing and shipping times
  • Summer moving season (June-August): Higher carrier volume
  • Major holidays may add 2-5 business days to delivery times

INTERNATIONAL SHIPPING

The Sleep Market currently offers international shipping on some products. If your address is in a restricted area, we'll notify you at checkout.

LOST OR DAMAGED PACKAGES

What Counts as "Damaged"

  • Visible damage to the product upon delivery
  • Missing parts or components
  • Defective product upon arrival
  • Packaging so damaged the product is unusable

What DOESN'T Count as "Damaged"

  • Minor cosmetic damage to packaging
  • Small dents or scratches that don't affect function
  • Color variations (fabric dyes can vary slightly between dye lots)
  • Products that arrived safely but were later damaged by you

If Your Package Is Damaged

  1. Document everything: Take clear photos of damage and packaging
  2. Report within 48 hours: Email us with photos and order number
  3. Save the packaging: Don't discard the box or packaging materials
  4. We will: Work with the supplier to file a carrier claim
  5. Next steps: We'll either replace the item or issue a refund (see Refund Policy)

RESHIPPING & ADDRESS CHANGES

Before Your Order Ships

  • Email us immediately if you need to change your shipping address
  • We can sometimes update the address before the supplier ships
  • No guarantee if the order has already left the warehouse

After Your Order Ships

  • You cannot change the shipping address once in transit
  • If the package arrives at the wrong address, you're responsible for recovery
  • Contact the carrier immediately if delivered to a wrong address
  • We cannot reship to a different address after delivery

If Your Package Is Undeliverable

If the carrier cannot deliver to your address:

  • The package will be returned to the supplier
  • We'll contact you to arrange a solution
  • Options: corrected address reship, store credit, or refund

CONTACT US FOR SHIPPING QUESTIONS

Email: shopthesleepmarket@gmail.com

Response time: 24-48 business hours

Include your order number and a description of your shipping question or concern.

POLICY CHANGES

The Sleep Market reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "last modified" date. Continued use of The Sleep Market after changes are posted constitutes your acceptance of the updated policy.

Last Modified: July 15, 2026